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Office Policies

Appointment Responsibility and Scheduling

Your cooperation in making and keeping appointments is essential. Please let us know of any change at least 24 hours in advance. The appointment time can then be made available to others in need of dental care.* In a practice limited to the care of children, all treatment cannot be done after school hours. Certain appointments, types of care, and patients are better managed in morning hours. We realize that occasionally this may inconvenience some parents, but it is the child we must always consider.

*Failure to notify our office in a timely manner may result in a rescheduling fee.

Office Schedule

Our regular office hours are Monday-Friday, 8:40 a.m.-5:00 p.m. We are closed for lunch from 12:10-1:30 p.m.

Upon your arrival, please be sure to write your child’s name on the sign-in pad.

Fees, Payments and Insurance

Following the first visit, when a financial agreement has been established, we may accept the assignment of insurance benefits. In order for our office to accept payment of your insurance benefits, we need a copy of a completed and signed insurance form.

We make every effort to keep down the cost of dental care. If your child’s treatment program requires several visits, you will be given an estimate and asked to discuss definite financial arrangements with our office business staff. Our office accepts MasterCard, Visa, cash, and checks. CareCredit is also available which offers flexible and convenient payment plans. Please see that our office business staff is made aware of any insurance change. The accuracy of all information on these forms helps prompt processing by insurance companies. Any balance remaining will be due at the time a statement is presented by our office.

For separated or divorced parents, the parent who brings the child to the office is responsible for payment of fees charged for that child’s care. If another agrees to payment responsibility, that person must provide an acknowledgment in writing of their desire to pay for care. It is the responsibility of the person bringing the child to the office to obtain a written agreement and to inform the other person of care being provided.

We file with all insurances as a courtesy to our patients. However, we are specifically in-network providers for the following::

  • South Carolina Medicaid
  • Aetna
  • Anthem Blue Cross Blue Shield
  • Blue Cross Blue Shield
  • Cigna
  • Delta Dental
  • Guardian
  • Lincoln
  • Met Life
  • United Health Care

Recare Visit

The purpose of recare visits is to periodically evaluate your child’s dental health, growth, and development. The length of time between these visits is planned according to decay activity and anticipated changes with the permanent teeth. We will visually examine the teeth and surrounding tissue. We may take X-rays when indicated to check for decay between the teeth, infection of the gums and bone, and to evaluate the position and location of unerupted teeth. The bite is evaluated for change. If any appliances are worn, they are checked for effectiveness and fit. The teeth are cleaned and fluoride is topically applied.

Since oral hygiene is most important for good dental health, we thoroughly evaluate your child’s ability to clean his/her teeth. After the teeth have been brushed by the child, we may evaluate the results with the aid of a coloring solution. Following a review with your child of how and where to clean, he/she brushes again. We feel this gives an excellent evaluation of your child’s daily ability to clean the teeth.

Emergency Care

If an accident occurs to your child’s mouth It is our hope to make ourselves available to care for that emergency. During regular office hours, your child should be brought to the office as soon as possible. When the office is closed call the office and follow the instructions provided on our phone voicemail. After office hours or on the weekends we will do our best to respond as quickly as possible. There may be times when both doctors find it necessary to attend continuing education programs. When this occurs, the voicemail will have information about whom to contact.

An injury to the mouth that results in any of the following should be seen as soon as possible:

  1. There is difficulty and/or pain when opening and closing the jaw or you suspect a fractured jaw.
  2. Primary or permanent teeth are displaced from their original position.
  3. You have reason to believe that all or part of a primary or permanent tooth did not come out or you can not find the tooth.
  4. A permanent tooth has been knocked out. Best to rinse (DON’T SCRUB) and push back into the gum from where the tooth came; hold in place until you see the dentist. If you can’t put the tooth in place, then keep it wet and see the dentist.
  5. More than 1 1/2mm is broken off the primary or permanent tooth. For permanent teeth, place the broken piece in water and bring it to the office with you.
  6. Cuts are found in the lips, gums, roof of the mouth, and/or tongue.